Payment & Shipping

1. Brief overview

a. Payments and transfers are to be made to the following account::
SEIFFEN.COM by Nestler GmbH
IBAN: DE26 8707 0000 0097 1242 01
BIC/SWIFT-Code: DEUTDE8CXXX
Intended use: Order number and name of the orderer

b. Shipping costs in general
The shipping costs for customers who are not authorized SEIFFEN.COM dealers are calculated on the basis of the order value excluding shipping costs per order and shipping country (including VAT, if applicable) as follows:

Shipping country Order value  Shipping costs
Germany  bis 80,00 Euro          4,90 Euro DHL
   ab 80,00 Euro          4,90 Euro DHL
 Express  bis 600 Euro         18,90 Euro UPS
within Germany  ab 600 Euro         89,90 Euro UPS
     
EU mit DHL
 bis 600 Euro    19,90 Euro DHL Premium
   ab 600 Euro bis 990 Euro    19,90 Euro DHL Premium
   ab 900 Euro     89,90 Euro mit Freight forwarding
Express  bis 600 Euro    36,90 Euro UPS
Europe outside the EU  bis 600 Euro    29,90 Euro DHL Premium
like Switzerland and Norway  ab  600 Euro bis 990 Euro    29,90 Euro DHL Premium
   ab  990 Euro    119,90 Euro mit Freight forwarding
     
Worldwide outside Europe  bis 300 Euro

  49,90 Euro DHL Premium

  ab 600 Euro bis 990 Euro   69,90 Euro DHL Premium
  ab 990 Euro bis 2000 Euro

  159,90 Euro mit Freight forwarding

  ab 2000 Euro   259,90 Euro mit Freight forwarding

 

c. Shipping costs for resellers
The shipping costs for retailers who have been activated by SEIFFEN.COM are calculated incl. VAT (if applicable) on the basis of the order value excluding shipping costs per order and shipping country as follows:

Shipping country  Order value
 Shipping costs
Germany  bis   490 Euro     6,90 Euro DHL
   ab 490 Euro bis 990 Euro     9,90 Euro DHL
   ab 990 Euro   159,90 Euro mit Freight forwarding
     
EU  bis   990 Euro     9,90 Euro DHL Premium
   ab 990 Euro bis 2000 Euro    110,90 Euro mit Freight forwarding
   ab  2000 Euro    179,90 Euro mit Freight forwarding
     
Europe outside the EU   bis    490 Euro    19,90 Euro DHL Premium
   ab 490 Euro bis 990 Euro    29,90 Euro DHL Premium
   ab 990 Euro bis 2000 Euro    119,90 Euro mit Freight forwarding
   ab 2000 Euro    139,90 Euro mit Freight forwarding
     
Weltweit außerhalb Europas  bis    990 Euro     89,90 Euro DHL Premium
  ab 990 Euro bis 2000 Euro    159,90 Euro  mit Freight forwarding
  ab 2000 Euro    209,90 Euro mit Freight forwarding
     

Own collection from SEIFFEN.COM by Nestler GmbH is possible free of charge for retailers.

For other express shipping options, please contact us by phone at:
+49 (0)37 362-25300 (costs depend on the telephone provider).

2. Terms of payment

All prices stated in the online store at www.seiffen.com are in euros and include VAT, excluding shipping costs, unless otherwise indicated, such as for customers outside the EU.

In case of shipment outside the European Union (EU) or in case of payment from such a country, additional costs may be incurred (transfer/exchange rate fees or import-related costs, such as taxes or customs duties). These additional costs are to be borne by the purchaser or recipient.

The prices at the time of the order always apply. These are stated in the order confirmation. In the case of limited price offers, the period of validity is specially marked on www.seiffen.com.

We accept for all orders the payment methods prepayment, credit card, PayPal, Amazon Pay.
Check and bill of exchange are not accepted and liability for loss is excluded.

Sofortüberweisung is offered for selected European countries, iDEAL for payments in the Netherlands, as well as payment processing via installment purchase by easyCredit when a minimum purchase amount of up to 5,000 euros is reached.For payment processing via easyCredit, the supplementary General Terms and Conditions for Installment Purchase by easyCredit listed at the end of these GTC apply.

Up to an order value of 400 euros plus shipping costs can be paid by invoice, provided that the delivery and billing address are identical and located in Germany. The invoice amount is due immediately upon receipt of the goods.

SEIFFEN.COM reserves the right in individual cases to exclude payment methods such as invoice or to specify the payment method prepayment, e.g. in the case of a different delivery address.

The debit of the account for credit card payment, Sofortüberweisung, iDEAL, Amazon Pay and PayPal takes place immediately after completion of the order. All entries are entered directly into the system of the payment providers and can therefore not be viewed or stored by us.

Furthermore, SEIFFEN.COM shall be entitled to charge 5 euros per reminder as a lump sum for damages in the event of late payment. The customer shall be entitled to prove that no damage or significantly less damage than the lump sum has been incurred. Similarly, SEIFFEN.COM may, if necessary, provide evidence of higher damages or hand over the case to a collection agency.

Repayments shall be made in the same way as payment unless otherwise agreed.

3. Credit check

In the case of payment by invoice, the customer gives SEIFFEN.COM permission to check the creditworthiness of credit agencies, which carry out a so-called credit scoring procedure on the basis of a mathematical-statistical procedure within the meaning of § 31 of the Federal Data Protection Act (BDSG). The probability value (creditworthiness) calculated in this way is based not only on address data, but also on personal data (first and last name) and personal data on previous payment behavior. For credit assessment Nestler-Seiffen.com transmits the given personal data and address data to credit agencies.

The Customer acknowledges that the query is necessary to protect the legitimate interests of SEIFFEN.COM, even in the case of a one-time business transaction. The information shall be provided solely for the purpose of determining a statistical risk about the Customer's future behavior with regard to solvency/willingness to pay in order to make an appropriate consideration of advance payments by SEIFFEN.COM.

Since SEIFFEN.COM makes advance payments for the payment method invoice, the creditworthiness inquiry is necessary to protect the legitimate interests according to Art. 22 (2) letter a DSGVO and Art. 6 DSGVO. Furthermore, the data exchange also serves the fulfillment of legal obligations to conduct creditworthiness checks of customers (§ 505a and 506 of the German Civil Code) and is based on Article 6 (1) (b) and (f) of the DSGVO.

The transmission of data to the credit agency can be objected to informally at any time. However, the payment method invoice is then not possible.

The data will not be passed on to third parties. However, we reserve the right, within the scope of what is legally permissible, to transmit the personal data to the credit agencies, insofar as the payment is not made despite the due date and 2 written reminders, the claim is undisputed and there is more than 1 month between the first reminder and the transmission. The debtor will be informed prior to the transfer.

There is a right to information free of charge from the respective credit agency about the data stored there. We obtain our information from CRIF Bürgel GmbH, Radlkoferstraße 2, 81373 Munich, Germany, and from Tesch mediafinanz GmbH, Weiße Breite 5, 49084 Osnabrück, Germany.
You can view more detailed information online at www.crifbuergel.de/de/datenschutz.

For further information, please refer to section 9 of the GTC and the privacy policy.

4. shipping, shipping costs and delivery time

Shipping is carried out by DEUTSCHE POST AG, DHL, UPS or the HERMES LOGISTIK GRUPPE to the delivery address specified in the order, unless otherwise agreed in writing.

SEIFFEN.COM shall use packaging that is licensed in accordance with the provisions of the Packaging Ordinance.

The shipping costs are calculated as shown under 1.

5. General information requirements under the EU Consumer Rights Directive

Information on the identity of the seller: Section 4 of the GTCs
Information on the essential characteristics of the goods: product description in the store
Information on the conclusion of the contract: Section 2 of the GTCs
Information on payment and delivery as well as shipping costs: clauses 8 and 10 of the GTCs
Information on the technical steps leading to the conclusion of the contract: Help button
Information on the languages used in concluding the contract: Section 1 of the GTCs
Information on the storage of the contract text: Section 2 of the GTC
Information on the technical recognition and correction of input errors: Help button
Information on the possibility of revocation: Sections 5 - 7 of the General Terms and Conditions of Business
Information on the total price: clauses 8, 10 of the GTC and order overview, order confirmation
Information on warranty and guarantee conditions: Clause 13 and 14 of the GTC

Status: May 2022

 

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